Through a series of 1:1 sessions and training workshops, the HBT teams developed a systematic way of Forecasting, Planning, Assigning and actively Following up on the levels of clinical activity within the service. This allowed the service to identify their current demand and capacity. By converting the ‘Case Load’ to ‘Work Load,’ the Team Managers were able to monitor and identify productivity opportunities within their teams. This process facilitated the implementation of a new way of working by coaching the Managers to allocate tasks to capacity and utilise the available resources.
The HBT teams have achieved:
23% increase in the number of accepted patients
4% reduction in spending by controlling Bank and Agency spend and allocating the work appropriately
13% increase in the average number of contacts per week • 34% increase in patient-facing time
An installed, bespoke, Management System that ensures the sustainability of the improvements
Director of Finance and IM&T, Greater Manchester Mental Health Foundation NHS Trust
For the full reference letter, head over to our Case Studies and References page.