Back to counting things

I clearly recall sitting down with a senior manager during one of our regular catch ups. As I started talking about the significant behaviour change we’d seen as a result of the work we’d accomplished with some of his staff and how the language had changed from, “I’m so busy” to, “I’m 20% below my…

When the troops return

We’re at war with Covid-19. Leaders across the globe have hunkered down and we’ve been driven into our foxholes.  For the brave, those who are fighting the front line, risking their own to deliver essential services, nurses, doctors, scientists, support staff and captains getting the supplies to the troops the language tells all. The Tactical…

How do we continue to benefit from the ingenuity, enthusiasm and effort currently being expended in the NHS to ensure that we look forward to a better, more productive future?

It is tremendous to see the efforts that our NHS staff are continuing to demonstrate to ensure each and every patient is given the best possible care, 24/7, and that they are receiving the gratitude from almost everyone in the country.  We showed our thanks (link here) last week and our ongoing thoughts are with…