‘The work has allowed the trust to implement a new slot template for MR and CT resulting in an increased revenue earn of £871,438 annualised as a minimum with an increased appointment slot capacity based on a 10% unable to scan rate inclusive.’

‘Our Trust will successfully increase our revenue potential, which will directly contribute to our CIP savings, whilst maintaining the quality of patient care delivered. The enthusiasm and drive demonstrated by Meridian staff throughout the process enabled the project to run with vigour and pace from beginning to end.’

‘In July of this year it will be two years from when the initial phase of the change project was completed. My initial impression was of a project that had gone very well and thankfully the subsequent two years have confirmed this. Changes implemented in the first 6 months have led to long-term changes in data capture, in how staff relate to and work with each other, and in how and when patients are admitted to our service. Objective output measures such as bed occupancy and the number of admissions have shown clear improvements.’

‘The service had worked with a management consultancy firm over a number of months. The impact was said to be 'huge' and positive. For example: streamlined work practices and a reduction in meetings meant more time to spend with service users; better planning for admissions and new reporting systems meant better uptake of spaces.’
‘The new staff rota system included a designated shift coordinator who would oversee tasks. Communication systems had improved and provided staff with all the information they needed to work in a safe and efficient way. Staff said they were looking forward to new opportunities, such as regularly facilitating groups.’

‘Subsequent to the theatre review exercise undertaken, the organisation is better equipped to maintain our waiting times, in parallel to improving our cost base and ensuring our new recruitment plans meet patient care standards and demand.’

‘Meridian helped us implement the tools as well as the behaviour change during the project. One of the most important achievements of the project was the implementation of a long overdue theatre module.’

‘It was necessary for Management to regain ownership of what happens in theatre. That has been achieved. It was necessary for us to put a structure on key decisions around the allocation of Theatre resources. That has been achieved. It was necessary for us to put structures in place so that we can ensure that the Group's priorities are delivered on in theatre. We are a long way down that road.’